Return & Refund Policy

Return Policy

We only accept returns after 30 days from the time the customer receives the goods. If you are not satisfied with your purchase, we will be happy to arrange a refund or exchange for you.

Please check your goods when you receive them. If the product is defective, damaged, or received the wrong product, please contact us immediately and attach a photo or video so that we can quickly evaluate the problem and correct it. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

1. Solutions of receiving products with Defect/Damage & Wrong Products
  • Without affecting the use, we can refund 10-20% of the product defect level, and give a 20% coupon for the next purchase as an apology.
  • If you need a full refund or exchange, we can arrange a full refund or re-delivery.

Note: We are not responsible for man-made damage.

 

2. Shipping Cost Declaration
  • If the products are defective, damaged or received the wrong products, we are responsible for the returning shipping cost and will provide the return label.
  • If the return is for customers' personal reasons, the buyer is responsible for the returning shipping cost.

 

3. Non-returnable & Non-exchangeable Items
  •  Unfortunately, we cannot accept returns on sale items or gift cards.

 

How to Return and Refund
  1. If you want to request a return or exchange, please contact us at service@melesul.com within 30 days after reciving the goods. To complete your return, we require your order number and proof of a defective item.
  2. Our customer service will process your request within 3 business days. Please wait with patience.
  3. If your return request is accepted, we will give you instructions on how and where to send the package. After sending the package out, please kindly inform us of the tracking number.
  4. When we receive the goods, we will check the products and check the relevant information within 3 business days. 
  5. Once the check is passed, the refund will be automatically issued through the original payment method. Keep in mind that your bank or credit card company may also take 5-7 business days to process and mail the refund.
Note: We do not accept items sent back to us without a prior request for return, and please do not easily return the goods to the address on the shipping bill, otherwise it will affect your return processing.

 

Communicate

Please feel free to contact us at service@melesul.com to resolve any return issues. The fastest way to ensure that you get what you want is to return the item you own. Once the return is accepted, please purchase a new item separately.